Refund Information
Last updated: November 4, 2026
Resi
Return eligibility depends on the items in the order.
If returns are accepted, items must be returned in the same condition in which they were received—unworn and unused, with tags attached and in their original packaging—or as otherwise specified in the return instructions. We may reduce the refund amount if the item has been used, damaged, or handled more than necessary.
Contact us for information about return options and how to initiate a return.
How to Initiate a Return
The acceptance of requests for returns or cancellations is subject to the terms set forth above and your rights under applicable law.
Please contact us before returning an item.
Unless we specify otherwise or unless otherwise provided by applicable law, you are responsible for the shipping costs for returns due to a change of mind.
Damage and Problems
Please check your order as soon as you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and Non-Returnable Items
Some items may not be eligible for return, as specified in the return policy above or in the product listing, on the website, or in the store at the time of purchase.
Please contact us if you have any questions about whether a specific item is eligible for return.
Cambi
Please contact us for information about exchange options before returning the item.
Reservations and Cancellations in the European Union
If you are a consumer in the European Union and purchase goods online, you have the right to cancel your order within 14 days of the day you receive the goods, for any reason, unless an exception applies.
After notifying us of your intention to cancel, you must return the items within 14 days.
We will issue refunds for eligible canceled orders within 14 days of receiving the cancellation notice, but we may withhold the refund until we have received the merchandise or proof of shipment for the return.
For eligible cancellations, we will refund the price of the product and the cost of standard shipping, if you paid for shipping. We are not required to refund any additional amount paid for express or premium shipping that exceeds the cost of standard shipping.
To request a return, follow the instructions provided earlier in the section on initiating a return. To request a cancellation, please contact us.
Reservations and Cancellations in the United Kingdom
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days of receiving the goods, unless an exception applies.
After you notify us of your intention to cancel, you must return the goods to us within 14 days.
We will issue refunds for eligible canceled orders within 14 days of receiving the returned items or proof of shipment.
For eligible cancellations, we will refund the price of the product and the cost of standard shipping, if you paid for shipping. We may not refund any additional amount paid for express or premium shipping that exceeds the cost of standard shipping.
To request a return, follow the instructions provided earlier in the section on initiating a return. To request a cancellation, please contact us.
Refunds
We will notify you after we have received and inspected your return and let you know if the refund has been approved. If it has, you will be refunded via your original payment method, unless otherwise specified. Your bank or payment processor may take additional time to process and issue the refund.
If you do not see the refund within a reasonable amount of time after it has been approved, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if the goods are defective, do not match the description, were not delivered within the required or agreed-upon time frame, or otherwise do not comply with applicable law.
Contact Us
To request a cancellation, initiate a return, ask for information about a return, inquire about an exchange, or report damaged items, please contact us at contact@nusaparis.com or use the contact information provided in our Contact Us page.