Refund Policy

 

1) Right of Withdrawal (Individual Customers – EU)

 

In accordance with the regulations, you have a period of 14 days from the date you receive your order to exercise your right to cancel, without having to provide a reason.


To exercise this right, please write to us at contact@nusaparis.com and include the following:

 

  • Your last name/first name

  • the order number

  • the products in question

  • the date of receipt

 


 

2) Return Policy

 


Returned items must be:

 

  • new, unworn, unwashed

  • free of stains, odors, and damage

  • with tags and original packaging (if applicable)

 


We reserve the right to refuse a return if the product does not meet these conditions.


 

3) Return Procedure

 


After receiving confirmation by email, please return your package to the following address:

Nusa Paris — Returns

1 Route du Cailar, 30920 Codognan, France


The customer is responsible for return shipping costs, unless there is an error on our part or the product is defective.


We recommend that you use a shipping method with tracking : Nusa Paris cannot be held responsible for a lost package without proof of shipment.


 

4) Refunds

 


Once we have received and inspected the returned item, we will issue a refund via the original payment method within a maximum of 14 days.

The initial (standard) shipping costs may be refunded as part of the right of withdrawal, in accordance with the regulations, excluding any additional charges (e.g., express shipping).


 

5) Defective Products / Order Errors

 


If you receive a defective item or there is an error, please contact us within 48 hours of receipt at contact@nusaparis.com with the following information:

 

  • Your order number

  • photos/videos of the product and its packaging

 

Depending on the situation, we will offer a replacement, a credit, or a refund.

 

4) Order Tracking

 

A shipping confirmation email is sent with a tracking number when one is available.

 

5) Customs (if outside the EU)

 

For shipments outside the European Union, customs duties and local taxes may apply and are the responsibility of the customer.

 

6) Undelivered package / incorrect address


Please check the address before confirming. If the address is incorrect or incomplete, redelivery fees may apply.

Any package that is not claimed at a pickup point or locker and is returned to the sender may be refunded (excluding shipping costs) or reshipped at the customer’s expense.